Key highlights:
1040 reviews conducted of clients in receipt of care and support packages
260 Service Users assessed as requiring a change in their package of care
£950k of estimated savings identified through one off claw-backs, efficiencies in provision and re-modelling of care
Standardised templates for consistency developed in conjunction with BCC
Provided a full Project Management Team; Quality Assurance Lead, 15 Social Workers and 3 onsite follow-on action implementers
Best value principals and a needs-led approach applied to all Support Plans focused on increased independence
On-site team provided to ensure adjustments to packages of care were implemented to reduce internal administrative workloads
Buckinghamshire County Council
Adult Reviews & Reassessments: OP, LD, Direct Payments
Due to economic and demand pressures, BCC were struggling to meet demand and internal output targets within the service, in turn creating a backlog of reviews across their Older People, Learning and Physical Disabilities teams. It was also identified that there were a large number of Service Users receiving Direct Payments for which a review had not been conducted within required timescales.
Flex360 was initially commissioned by BCC in November 2017 to conduct a pilot of 40 reviews and reassessments. Following its successful completion, BCC extend the contract to undertake a further 500 reviews. Based on successful completion Flex was commissioned to conduct a further 500 reviews with a particular focus on Service Users receiving Direct Payments.
