‘By using Flex360 we are seeing a clear improvement of meeting our performance indicators. The team is approachable, helpful and reply to any queries we have. The working relationship we have created over the past few years is clearly one of the reasons we continue to benefit from the services delivered.’

‘Communication has been open and honest, enabling good working relationships to develop. Overall, working with Flex 360 has felt more like an extension of our own teams, not just the local authority purchasing a service from an external agency that quickly hand cases back incomplete or in a mess when things become complex. An external agency that works hand in hand with the internal teams in a collaborative and supportive manner’.

‘The 850 reviews have been completed (plus an additional agreed 86) to schedule and to agreed budget with very little additional work generated for ASC workers. Flex360 maintained a strong and consistent workforce for the duration of the project.

The agency undertook reviews in a strength-based, person-centred way with outcomes that meet the needs of the individual, monitored through their strong quality assurance process. The quality of reviews has remained consistently high and Flex360 input has taken pressure off teams. The service user and the provider experience were the same as for service reviews completed by borough ASC workers.

‘Flex360 supported with Reviews for Complex, Mental Health and Physical Disability cases over 4 month period. With Flex 360 Support, we achieved our end of year targets.

‘Lead locality managers for this project and Flex360 lead managers have all agreed that this has been a successful project and a very positive experience. This project has demonstrated strong joint working and has improved the outcomes for those being reviewed, with all older people in residential/nursing care having had a current statutory review of their needs.

Efficient procurement processes, onboarding of Flex 360 workers, establishment of straight-forward business processes and guidance, effective data monitoring to support clear oversight, timely response to queries and requests for support of one kind or another have all proved essential in the success of this project’.

‘I have been so impressed that I have renewed my original contract with the agency. Ability to provide a service in Wales and England. Excellent quality assessments, undertaken in a timely fashion, good/open communication’.

‘A large number of assessments have been completed within agreed timescales and of good quality. This is highly complex work, with an element of risk involved, so the professionalism shown by the team has been very reassuring, particularly given previous experiences of working with external assessors/ agencies.’

Batches of assessments have been completed to a high quality within timescale. I would recommend Flex360 for DOLS project work based on our experience. They have met all expectations in terms of completing work to a high quality, within timescales. They are open and pro-active where any issues arise, and keen to learn and understand processes and expectations’.

‘Work completed successfully to a high standard’.

‘I have also found Flex to be flexible and take on some assessments where we did not have assessors to cover the area the person being deprived of their liberty is. At all meetings Flex are prepared with the information needed. More people now benefit from the safeguards brought about by the backlog being dealt with. The BIAs and Doctors are good competent assessors. ‘

‘Fantastic communication, work was completed in agreed time. The write up of the visit was completed to a high standard, it captured the views of the child and covered everything that was expected during a statutory visit. The work was very clear and concise’.

I have just chaired an Extraordinary Channel panel and wanted to highlight the exceptional and exemplary contribution by LK.

LK presented a short summary of her work with a very vulnerable child, and contributed to the next stages required to manage this vulnerability. This was adopted as a Channel case but the necessary CP work will continue via LK in parallel to the work we will do under Prevent.

LK’s performance was a significant step above that of other social workers during recent panels, so it is important that I can highlight the great work to you and relevant line managers.

I had a great chat with SB today about a family she is working with. One of the children go to our school here. It will be so sad when the Flex360 project closes as this will no doubt mean that we lose the support of social workers like SB. She has been really great - professional, thoughtful and insightful. And supportive of adults and children within this family. Fingers crossed the project gets extended! There has been some good learning and development all round.

I just wanted to let you know that S has picked up quite a few cases of mine and I have really appreciated the efforts to support with education and PEP completion. It has been really helpful and it has been great working with him so far. He clearly has a wealth of knowledge.

We just wanted to say how brilliant KS has been. He is one of the most professional social workers we have worked with. He had been excellent at communicating developments with the case and has build a really good relationship with the child who previously would not open up about their worries. We have really seen difference in their ability to do so as a result of KS involvement. His consistency of work with the family has been invaluable. He is easily contactable and takes any concerns we have seriously. This has not been our experience with every social worker, so we wanted to provide you with this positive feedback.

Adhered to Contract.
Very good systems in place to manage workload
Good team of S12 doctors and BIA’s Good QA process leading to very low rejection rate
Excellent communication
It’s been a pleasure to work with such a professional organisation who have adhered to our requests and completed the work within the timeframe and to a high standard

I would recommend Flex 360 as they are reliable, trustworthy, and supportive. Flex 360 support our service by commissioning Mental Health and Best Interests Assessors on our behalf, ensuring that assessments are promptly returned, and any minor issues as resolved promptly. I have always found both Lily and Paul a pleasure to work with.

Good engagement and no issues raised with staff provided. Reports received in a timely way.
Positive information sharing and recording. Workers always there and on time for supervised family time sessions for children who are looked after.

Social workers conducted a comprehensive age assessment on behalf of the local authority. This involved direct engagement with the individual to gain a thorough understanding of their personal history, lived experiences, and circumstances. Additionally, they incorporated insights and evaluations from relevant professionals to ensure a well-rounded and evidence-based assessment. Work was completed to a high standard. Communication was clear and effective. They stuck to deadlines and wrote the assessments in a timely way. 

Work was undertaken efficiently and in a timely manner. Social Workers communicated with professionals throughout. Work was completed to a high standard and thought was given to the complexity of the case. FT communicated throughout the sessions, getting relevant feedback and taking time to explain her rationale and findings. Her views were reflective and showed great insight in to the lives of separated migrant children. The turnaround was also very quick, especially considering it was over the Christmas and New Year break.

Thorough, clear analysis and outcome. Communication from assessors have been good and they have been very patient given the difficulties of finding an interpreter.   Once this issue was resolved the robust report was provided in a timely way. Assessors professional and courteous to young person.

Compliments we have received for a number of the team:-

IRO – Complimented K on the quality of his report and the work he had undertaken with a family. This compliment was escalated to management.

IRO – Complimented I on the work she had undertaken with a family and also on the excellent quality of her report for ICPCC.

Management complimented N on providing assistance with a very complex and difficult visit on behalf of the Locality Team. N was successful in obtaining S.20 from hostile parents.

B has received a number of compliments from families and Schools in respect of the work and progress she has made. Management have complimented her on the work she has undertaken with service users who are hostile and reluctant to engage.

Management have complimented both B and L regarding the quality of their work and ability to progress case work without delay or drift.