Key highlights:
Caseloads safely managed down from an average of 45 to 16 children, which was below target
Contributed to broader improvement and QA of the service
Worked collaboratively in enabling Croydon to focus on management grip
Managed considerable throughput of legacy drift cases
Swift deployment of teams, fully integrated in order to work in true partnership
CROYDON COUNCIL
London Borough of Croydon – R&A and Care Planning Managed Service Team
Croydon Council were experiencing both workforce and capacity pressures within their existing Referral & Assessment and Care Planning Teams. The council required additional resource in the form of three dedicated managed social work teams.
Two teams of six experienced social workers and an experienced social work team manager for each team to focus specifically within R&A. The third team of six social workers and a social work team manager was to specifically focus on care planning. All with the premise to relieve pressure and support their existing workforce.
The rationale was to reduce the risk to the service and service users by allocating backlog and new cases to a taskforce, which would inevitably boost morale, provide an opportunity to motivate employees and to facilitate the maintenance of reasonable and achievable caseloads moving forward.
