Key highlights:
320 reviews conducted for clients in receipt of care and support packages
31% of service users assessed as requiring a change in their package of care
Approximately £650k of estimated savings identified through one off DP clawbacks, efficiencies in provision and re-modelling of care
Provision of a full Project Management Team; Quality Assurance Lead and experienced review practitioners
North Somerset Council
Direct Payments, Adults Social Care Community Reviews
North Somerset Council had a backlog of service users requiring a review of their current support package and was seeking external support. It was also felt that some service users and their support packages were historic and therefore had elapsed from within required timescales. Flex360 was commissioned to undertake an initial pilot of 10 and subsequent 100 reviews with service users in receipt of various care and support services within supported living, home care, residential care and those in receipt of direct payments. The purpose of these reviews was to focus on maximising service user independence and reducing reliance on statutory services, ensuring support is fairly and appropriately allocated.
